Refunds and cancellation.
How refunds of prepaid credit work, and how to stop using Fingerly at any time. Fingerly is a product of Badele LLC, a Wyoming limited liability company.
- 14 daysTo refund unused credit.
- Billing errorsAlways refunded.
- Cancel any timeIn the console.
- Last updated2 November 2026
Refunds, in one table.
Fingerly is paid for with prepaid credit. This is when that credit can be refunded.
| Situation | Refund |
|---|---|
| Credit you bought, unspent, within 14 days of purchase | Refunded on request: the unspent part of that purchase |
| Credit already spent on identifications or lookups | Not refundable |
| Credit you bought, unspent, more than 14 days after purchase | Not refundable. It stays in your balance, usable, and does not expire |
| Free signup credit and promotional credit | Not refundable, and has no cash value |
| Usage on monthly invoiced billing | Not refundable |
| A billing error: a duplicate charge, a charge after auto top-up was turned off, or a charge you did not authorise | Always refunded |
Credit is spent in a fixed order: promotional credit first, then the oldest credit first. Your newest purchase is therefore the last to be spent.
Asking for a refund.
Refunds are handled by email, so a person checks each one.
- 01 Write to us
Email support@fingerly.io from the email address of your organisation’s owner.
- 02 Tell us what to refund
Include your organisation’s name, the date and amount of the purchase, and for a billing error, what went wrong.
- 03 We check it
We confirm the purchase qualifies and how much of it is unspent, and remove the refunded credit from your balance.
- 04 The money goes back
Refunds go to the original payment method. How soon they appear depends on your card issuer or bank.
Stop at any time.
There is no contract term and no monthly fee, so there is nothing to cancel except the charges you set up. Turn off auto top-up in the console at any time, and no automatic charge is made after that.
To stop using Fingerly altogether, close your organisation in the console. Closing it ends the service: its keys stop working and its requests are refused. Credit that is no longer refundable is forfeited when the organisation is closed. Credit still within its 14-day window can be refunded first, so ask before you close.
- Turn off auto top-up at any time
- Close your organisation at any time
- Data is deleted 30 days after closure, except billing records
Talk to us before your bank.
If you see a charge you do not recognise or think is wrong, write to support@fingerly.io first. Billing errors are always refunded, and asking us is usually faster than a dispute.
If a chargeback or payment dispute is opened, we may suspend the organisation while it is open. A refunded or disputed purchase removes the matching credit from the balance.
Make the next connection a trusted one.
Start with the signals, keep your own decisions, and pay only for what you identify. No credit card needed.