Help, from the people who build it.
Technical questions, billing, refunds, security reports and privacy requests all go to one address, and a person reads every message. Fingerly is a product of Badele LLC, a Wyoming limited liability company.
- Emailsupport@fingerly.io
- Documentationdocs.fingerly.io
- Two business daysWhat we aim to reply within.
- Last updated2 November 2026
One address. Every kind of help.
Whatever you need, write to the same address.
- Technical helpIntegration questions, errors and unexpected results. The documentation answers many of them.Documentation
- BillingTop-ups, auto top-up and usage live in the console. Write to us for anything they do not answer.Pricing
- RefundsUnused credit can be refunded within 14 days of purchase. Write from your organisation owner’s email.Refund policy
- Security reportsFound a vulnerability or an exposed key? Tell us at the same address.
- Privacy and data requestsAccess and deletion requests, data processing agreements, and questions from your privacy team.Privacy policy
To help us answer quickly, include:
- Your organisation’s name
- Request IDs for anything that looks wrong
- The SDK and its version
- The environment and key prefix involved, never the secret itself
- What you expected, and what happened
What happens after you write.
We aim to reply within two business days. That is an aim, not a guarantee, and no service level agreement is offered unless one is agreed in writing.
For anything that changes your account or money, such as a refund, we may ask you to write from the email address on the account, so we know the request is yours.
- We never ask for a secret key
- We never ask for a full card number
- Every message is read by a person
Reporting a security issue.
Write to support@fingerly.io with what you found, how to reproduce it, and what it could affect. Give us a reasonable time to fix it before you disclose it publicly.
While investigating, do not access or change data that is not yours, and do not load-test or disrupt the service.
Exposed a secret key? Rotate it in the console first, then tell us.
Make the next connection a trusted one.
Start with the signals, keep your own decisions, and pay only for what you identify. No credit card needed.